Useful information

Clear answers, before we begin.

The most common questions about shipping, medical logistics, packaging, fulfillment and business services.

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Frequently asked questions

Clear answers before we begin.

Do you work with both individuals and companies?+

Yes. We organise logistics solutions for individuals, companies, clinics, laboratories and online stores. There is no minimum parcel count for one-off requests.

Can you collect the shipment directly from the address?+

Yes. Depending on the route and service, we arrange door-to-door collection from a home, office, clinic, laboratory or warehouse and delivery to the recipient’s full address.

How do I choose between express and economy?+

Express prioritises transit time, while economy optimises cost for non-critical shipments. We assess destination, contents, weight, dimensions and deadline before presenting the relevant options.

Can you help with customs documents?+

Yes. We indicate the usual information and documents required for the route and contents and coordinate formalities with the parties involved. Accurate declarations and commercial documents remain the shipper’s responsibility.

Do you transport biological samples under temperature control?+

Yes, after classification, temperature range and critical deadline are confirmed. The solution may include appropriate packaging, refrigerants or cryogenic agents, a data logger and a route suited to sample stability.

Can you prepare triple packaging for biological samples?+

We can assess the requirement and prepare a solution using a leakproof primary receptacle, absorbent material, leakproof secondary packaging and rigid outer packaging, together with labelling appropriate to the confirmed classification.

Do you package fragile or unusual objects?+

Yes. We assess artwork, bicycles, medical equipment and other sensitive objects. Photographs, dimensions, weight and handling requirements help us design appropriate protection.

What does fulfillment include?+

Depending on the project, it may include goods receiving, storage, inventory management, picking, packing, labelling, shipping and returns management.

Can I request registered-office hosting in Cluj-Napoca?+

Yes, for a company being incorporated or an existing company changing its registered office. Our team reviews the company status, requested period and documents before preparing the agreement.

How quickly will I receive a response?+

You receive immediate confirmation that the form was sent. A HIT Concept specialist reviews the information and responds as soon as possible with the relevant questions or options.

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