01
Receiving and checks
We receive goods and check quantities and the visible condition of parcels according to the agreed procedure.
Fulfillment · e-commerce and companies
Your orders, prepared correctly and delivered on time.
We coordinate receiving, storage, picking, packing, shipping and returns through a workflow built around your products and customers.
Scalable operationsOne point of contact.Complete fulfillment flow
From inbound goods to the customer’s door.
We select the operations needed today and can adapt the workflow as volumes, products and sales channels change.
02
Storage and inventory
We organise products around item count, stock rotation and the requirements of each product category.
03
Picking
We select the items for each order with attention to code, variation, quantity and the agreed instructions.
04
Packing
We prepare orders using the materials, inserts, labels and documents approved by your brand.
05
Order shipping
We coordinate handover to the transport solution suited to the destination and delivery requirements.
06
Returns management
We receive and separate returns for restocking, refurbishment or another agreed destination.
A workflow adapted to your business
Outsource the operations. Keep control.
We begin with your real operating data and define responsibilities clearly before the service is launched.
- Receiving and preparation procedures agreed before launch
- One point of contact for the included operations
- Packing and presentation adapted to your products and brand
- A returns workflow defined for each product category
- The option to connect orders with domestic and international shipping
How we work
A controlled launch in four stages.
- 01
We analyse the operation
Products, items, inventory, volumes, seasonality, channels, destinations and returns.
- 02
We define the workflow
We establish responsibilities, instructions and rules for every operating stage.
- 03
We configure and test
We prepare the working procedure and validate the first orders before recurring operation.
- 04
We operate and adjust
We monitor the workflow and adapt it as products, volumes or markets change.
Frequently asked questions
Clear answers before we begin.
What is a fulfillment service?+
Fulfillment means outsourcing the operations that begin with receiving and storing products and continue with picking, packing, shipping and returns. The exact components are defined around your business.
What types of companies is it suitable for?+
The service can support online stores, brands, importers, manufacturers and companies that ship regularly to customers or business partners.
Do you work with new online stores?+
Yes. We assess both new projects and recurring or seasonal operations. The solution depends on the products, item count, expected order volume and required operations.
How is the service cost calculated?+
Cost depends on storage space, item count, inbound deliveries, order volumes, preparation work, packaging materials, destinations and returns. We prepare the proposal after analysing the workflow.
Can you use our branded materials and instructions?+
Yes. We can integrate boxes, inserts, promotional materials, labels and instructions supplied or approved by your brand, according to the agreed workflow.
Can you also handle returns?+
Yes. We can receive returned items, check them according to the agreed instructions and separate them for restocking, refurbishment or another defined destination.
Can orders be shipped outside Romania?+
Yes. HIT Concept also coordinates international shipping. The solution is selected according to the destination, parcel characteristics and delivery requirements.
Fulfillment project
Tell us how your orders move today.
Share your product profile, monthly volume and sales channels. A HIT Concept consultant will identify the operations that can be simplified.