The customer experience does not end when an order is placed. Processing speed, packaging quality and returns management can have a decisive influence on customer loyalty.
What is fulfillment?
Fulfillment covers the operations between receiving goods and delivering an order: storage, picking, packing, labelling, courier handover and returns management.
How the workflow operates
- We receive and check products arriving from suppliers.
- We store them systematically and prepare orders according to the brand’s instructions.
- We generate transport documents and hand parcels to the appropriate couriers.
- We receive returns, check the products and update inventory.
When outsourcing makes sense
Outsourcing becomes useful when order volumes consume the team’s time, internal space is no longer sufficient or peak periods are difficult to manage. Fixed costs can be converted into an operating flow adapted to actual volume.